Returns
Please note that all returns, refunds and exchanges are done so in accordance with the below conditions as well as in accordance with ACCC laws and regulations.
Please note that whilst we closely follow and behave in accordance with the ACC guidelines, international orders may be held in different circumstances due to the nature of shipping, customs declarations and duties, time to ship and more. When you order with our store from international (out side of Australia); although we do our best to package and send items via DHL and insured "you", the buyer accept the risk that a product may be damaged in freight, be faulty due to manufacturing or parts fault and accept that returns internationally will be freighted at "yours", the buyer's expense.
- You have applied for returns within 7 days of receipt
- You have notified our customer service team to request a return/exchange within 30 days of purchase/7 days of receipt;
- Products must be in original condition, unworn, unused, unwashed, unfitted, and all tags intact.
- Please be careful when trying on or handling items for the first time as we will not accept returns of any product with staining, marks, signs of use or damage. The only exception is faulty product. It is the responsibility of the customer to open and check over the entire product/s upon delivery. If faulty, please provide a clear photograph of the faulty item/s and send the item back. Please note, for products where there is a fault or broken item we must be notified within 14 days of receiving the item (or 28 days of shipment). Outside of this notice period (14 days of receipt, or 28 days of shipment), we are unfortunately unable to provide a refund or exchange of product. We ask customers to provide a photograph of their faulty item, and email us at team@siegeoverland.com right away and await instructions from our service team.
- Exchanges are acceptable when a customer is dissatisfied with their item, and or it's quality; a customer is liable for return shipping and the shipping of the replacement item; customers are entitled to cost price shipping with no handling fees applied.
- In the event that an item is made to order; including but not limited to; Touge Nation Decals, 3XM Windows, Moulded Carpet or Vinyl Flooring Kits, and more, you have 48 hours from the time an order is placed to request a change of mind, cancel your order, refund or exchange of item. Once an item is in production we will not refund, exchange or accept a return due to the custom made nature of these items; this includes in circumstances of an incorrect choice, change of mind or any other customer error.
- We do not refund for: poor fitment, incorrect size or change of mind. We can only offer an exchange or store credit.
- Change of mind returns are sent at own expense of the customer, Siege Overland will not cover this cost.
- A customer will be liable for shipping, handing, postage and freight costs to and from "us" in the event of change of mind, poor choice/incorrect choice, inability to fit due to incompetence/lack of technical ability
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Exchanges are subject to stock availability.
Please note: we will provide your refund to your payment method selected at checkout. A refund can only be provide AFTER the product/item has been returned and been checked for damage or usage. If the item has been installed or used, we are unable to accept the return or provide a refund.
Step 1
Email our team at team@siegeoverland.com notifying them of your return, please include photos for faulty items.
Step 2
Customer service team will reply to your email with a Returns Label (if faulty product) within 48 hours. Print the Returns Label and stick it onto your returns package, or if a change of mind please use Aus Post.
Step 4
Once instructed by our customer service team, please send your returns package to (unless instructed otherwise):
SIEGE OVERLAND
Parcel Locker 10119 35715
59 Penshurst Street
WILLOUGHBY NSW 2068