• You have applied for returns within 7 days of receipt
• You have notified our customer service team to request a return/exchange within 30 days of purchase/7 days of receipt;
• Products must be in original condition, unworn, unused, unwashed, unfitted, and all tags intact.
• Please be careful when trying on or handling items for the first time as we will not accept returns of any product with staining, marks, signs of use or damage. The only exception is faulty product. It is the responsibility of the customer to open and check over the entire product/s upon delivery. If faulty, please provide a clear photograph of the faulty item/s and send the item back. Please note, for products where there is a fault or broken item we must be notified within 14 days of receiving the item (or 28 days of shipment). Outside of this notice period (14 days of receipt, or 28 days of shipment), we are unfortunately unable to provide a refund or exchange of product.
• Exchanges are subject to stock availability.
• In the event that an item is made to order; including but not limited to; Speed Hut Gauges, Headliners, some Exhaust systems, Touge Nation Decals, Consoles, and 3XM Windows you have 48 hours to request a change of mind, cancel your order, refund or exchange of item. Once an item is in production we will not refund, exchange or accept a return due to incorrect choice, change of mind or any other customer error.
• We do not refund for: poor fitment, incorrect size or change of mind. We can only offer an exchange or store credit
• Change of mind returns are sent at own expense of the customer, Siege Overland will not cover this cost.
Customer service team will reply to your email with a Returns Label (if faulty product) within 48 hours. Print the Returns Label and stick it onto your returns package, or if a change of mind please use Aus Post.
Send your returns package to:
Parcel Locker 10119 35715
59 Penshurst Street
WILLOUGHBY NSW 2068